It All Begins and Ends With Beyond World Class Customer Service!
Planned Maintenance
With well over 6,000 units in the area covered by our planned maintenance programs, our team of professionally trained technicians is set to perform complete diagnostic checks on your trucks and equipment to prevent problems before they result in serious emergencies, damage, and downtime.
Extending the warranty life of your trucks and equipment is an added reason for scheduled maintenance coverage. We take preventive maintenance seriously, completing over 98% of our calls on schedule. Our diagnostic procedure examines every component in your truck – as many as 76 different points are checked on a single piece of equipment.
After each planned maintenance call, you receive a report from our technician telling what was checked, what service was done, and any repairs that are recommended. Any repair work we recommend is only done if and when you authorize it.
We schedule and perform planned maintenance at times convenient to you, and we offer a computer-based service history of each truck for easy reference. We can also provide, as a management tool, detailed quarterly reports on your operating cost for each truck serviced by us.
Discover how our planned maintenance helps cut out the worry and lower the lifetime operating and investment cost of your trucks and material handling equipment.
Road Service
We have you covered for any on-site service needs. Our GPS dispatched service vans handle emergency breakdowns quickly (our average response time is under two hours). We have technicians on call around the clock if the breakdowns occur on second or third shift.
Our journeymen technicians are experts at quickly diagnosing the problem, making the repairs, and getting the equipment operating again with a minimum of downtime. We will also check related systems for possible “side effects,” as well as your equipment’s primary systems.
Each van carries the latest diagnostic tools and computerized inventory of parts to satisfy the repair needs of most jobs on the spot, so most repairs are completed on site with one visit, and within just hours of your call.
Shop Service
Some repairs are too big or too complex to be performed properly on-site. Transmission work, lift cylinder repacking, steering axle rebuilding, engine rebuilding, and other repairs require specialized tools and experience to fix properly.
For these cases, we have the most complete service shop in the area, with more expert technicians than anyone in town. We will pick up the equipment to repaired and bring it to our shop. We can also deliver a service rental, if needed, at the same time. We then determine an estimated cost for the repairs and the estimated completion time.
After you approve the estimate, our factory-trained technicians get to work repairing your equipment. During the repair, we will evaluate the operating condition of the equipment to assure no additional repairs are necessary.
FAQ About Miami Industrial Trucks, Inc. Top-Notch Services
Forklift technicians are the backbone of any warehouse or industrial operation, ensuring machines run smoothly. Miami Industrial Trucks, Inc. understands the value of efficient, uninterrupted operations. That’s why we offer top-tier machinery services for local businesses in Dayton, Findlay, Toledo, and Troy, Ohio, as well as the surrounding areas. We specialize in servicing industrial trucks and forklifts. Our expertise includes everything from planned maintenance to emergency repairs. Furthermore, we can handle all kinds of service requests in our shop and on-site. Please peruse the answers to some of our frequently asked questions below to learn how we can benefit your company.
What Types of Forklifts Are Our Specialties?
We service a wide range of forklifts. Our team has experience with all makes and models, so you can always count on us for fast, efficient repairs. Rely on us to optimize your:
- Electric forklifts
- Internal combustion forklifts powered by gas, diesel, or propane
- Rough terrain forklifts
- Reach trucks, order pickers and turret trucks to use in narrow warehouse aisles
- Pallet jacks and stackers
- Tuggers and personnel carriers
What Machinery Brands Can We Service?
No matter what forklift brand you have, we’re the team to call. Our skilled technicians have been trained to maintain and repair an extensive range of machinery brands. In fact, please call us even if you don’t see your brand listed below. We’ve likely serviced it before. But the common brands we service include:
- Caterpillar
- Crown
- Hyster
- Jungheinrich
- Mitsubishi
- Raymond
- Toyota
- Yale
How Do We Acquire Replacement Parts?
We understand that sourcing the right replacement parts is crucial for keeping your forklifts operational. Miami Industrial Trucks, Inc. works with an extensive network of suppliers to acquire original equipment manufacturer (OEM) parts whenever possible. For older models or rare machinery, we’ll leverage our partnerships to find high-quality aftermarket options that fit your needs.
How Long Does It Take to Receive Parts?
We prioritize getting you back to work quickly. Parts availability often depends on the manufacturer and your specific model. However, we can often secure common parts in two days or less thanks to strong relationships with suppliers and local distributors. In addition, MIT’s overnight shuttle to Promatch’s Parts Distribution Center in Indianapolis, Indiana adds to our Beyond World Class Serive. .
If your order is more complex, we’ll set clear timeline expectations so that you can plan your work schedules accordingly.
What Kinds of Planned Maintenance Can We Perform?
Preventative care is critical to extending your equipment’s lifespan. Fortunately for you, Miami Industrial Trucks makes regular maintenance stress-free. We’ll help you avoid sudden breakdowns and expensive repairs with diverse planned maintenance options such as:
- Filter changes and oil checks
- Battery inspections
- Moving parts lubrication
- Brake, hose, and fluid checks
Do We Offer Emergency Services on the Road?
Yes. We know emergencies happen, and downtime can be costly for your business. That’s why we provide emergency service 24/7/365 days. These experts provide rapid, on-site emergency repairs to get your forklifts back in action as soon as possible. Our service vehicles have essential tools and parts to ensure quick fixes on the go.
What Services Are Available in Our Shop?
For extensive repairs and diagnostics, we recommend visiting one of our fully-equipped service shops. You can drop off your equipment or schedule a pickup. We’ll handle the rest. Our in-shop services include:
- Deep-dive diagnostics for hard-to-solve issues
- Engine and transmission rebuilds
- Weld repairs for structural damage
- Advanced battery testing and replacement services
What Is Our Coverage Area?
Miami Industrial Trucks, Inc. is proudly based in Ohio. Our locations include Dayton, Findlay, Toledo, and Troy, but the areas we service extend throughout the multiple states including Michigan and Indiana. We’re committed to supporting your local business, so contact us today for electric forklift repairs and much more.
